Once your MIDs are connected and enrolled, you can handle alerts using payment platform integrations, manually, or automatically via alert Webhook notifications.
Refer to product insights to read about alert outcomes and learn which response to use for each alert type.
Handle via integration
If you use a payment platform supported by Chargebackhit, you can connect it to automate alert handling. Check the available integrations in Chargebackhit HUB and follow the integration setup instructions to implement automatic alert matching for:
- Integration
Connect Stripe to automate alert management, synchronize dispute data in real-time, and handle representment directly from your payment flow. Stripe - Integration
Connect Checkout Champ to automate prevention alert matching, issue targeted refunds, and cancel subscriptions to reduce chargebacks. Checkout Champ - Integration
Connect your Next Commerce account to automate alert matching, refund processing, and subscription cancellation for continuous chargeback prevention. Next Commerce - Integration
Connect your Adyen account to automate alert handling, dispute import, and representment, and track chargeback outcomes across transactions. Adyen - Integration
Connect your Airwallex account to automate alert matching, refunds, subscription cancellation, dispute import, and representment in Chargebackhit. Airwallex - Integration
Connect your Checkout account to automate alert matching, refunds, dispute import, and representment in Chargebackhit. Checkout - Integration
Connect RocketGate to automate chargeback prevention with alert matching, timely refunds, and subscription cancellation for high-risk transactions. RocketGate - Integration
Connect Solidgate to automate alert matching, issue refunds, cancel subscriptions, import disputes, and run representment in Chargebackhit. Solidgate - Integration
Automate chargeback prevention for Sticky.io transactions with real-time alert matching, targeted refunds, and subscription cancellation where needed. Sticky.io
Handle manually
To handle alerts manually
- Open the received alert in Chargebackhit HUB .
- Find the transaction in your system using the alert parameters.
For example, card number, amount, currency, ARN, auth code, transaction ID. - Make a refund (for init-refund alerts only).
- Submit your response in Chargebackhit HUB.
Refer to the outcome types to learn which response to use for each alert type.
RDR alerts with the resolved type do NOT require any further action such as matching or refunds. Refunds must be processed for:
- CDRN alerts (init-refund type): response time is 72 hours
- Ethoca alerts (init-refund type): response time is 24 hours
Handle via webhooks
To handle alerts automatically via webhooks
- Connect to Chargebackhit alert Webhook .
- Set up the automatic alert matching algorithm on your side.
Order lookup response formats for Compelling Evidence 3.0
To successfully submit Guide
Block fraudulent chargebacks by submitting prior undisputed transaction evidence through CE3.0 to shift liability to issuers and cardholders.
Compelling Evidence 3.0
, your response must include a specific combination of fields. The more complete and accurate the data, the better the outcome for the cardholder and issuer. Choose the option that best fits your case.
| Minimum REQUIRED fields | At least ONE or MORE fields | |
|---|---|---|
| Option 1 | productDescriptionstoreNamemerchantNamemerchantURLmerchantContactPhoneipAddress | accountIdOr deliveryAddress( address1 city region postalCode country)Or deviceIdOr deviceFingerprint |
| Option 2 | productDescriptionstoreNamemerchantNamemerchantURLmerchantContactPhonedeviceId | accountIdOr deliveryAddress( address1 city region postalCode country)Or ipAddress |
| Option 3 | productDescriptionstoreNamemerchantNamemerchantURLmerchantContactPhonedeviceFingerprint | accountIdOr deliveryAddress( address1 city region postalCode country)Or ipAddress |