Chargebackhit HUB Alert analytics provides visibility into alert activity across your MIDs, products, and providers. The dashboard helps you track alert volume, distribution by type and card brand, and performance trends over time.

All metrics reflect the selected filters and date range.

Filters block

The filters block controls which alerts are included in analytics calculations.

Available filters include:

• Guide
  The section provides an interface for managing MIDs, with capabilities for detailed inspection, data modification, filtering, and exporting. MID
  Filter by specific merchant identifiers added to the system.
• Guide
  A chargeback is the process by which the issuing bank debits the merchant's account to return it to the cardholder. Outcome
  Filter by alert outcome status, such as refunded, declined, and others.
• Guide
  Alert types categorize different stages and actions within dispute processing. Type
  Filter by alert type or Inform category.
• Guide
  Prevent disputes and protect revenue with real-time transaction insights. Provider
  Filter by the entity responsible for processing the alert.
• Guide
  Product guides offer insights for using the system to monitor and reduce chargeback risk. Product
  Filter by product associated with the transaction.
• Date range
  Set date range to analyze disputes for a specific time period.
• Aggregation interval
  View data grouped by day, week, month, or quarter.

Dashboard charts

The dashboard displays several charts to analyze alert patterns:

• Alert activity
  Tracks alert volume over time, grouped by product. Each line represents a different product. Hover to view the alert count, percentage of total, and product name.
• Alert by card type
  Displays alert distribution by card brand. Hover over the chart to see alert count, share of total, and brand name.
• Alert types
  Shows alert volume by alert type. Hover to view alert count, percentage, and type name.
• Alert performance
  Visualizes alert outcomes as proportional segments. Larger segments indicate higher volumes. Hover to display a breakdown table sorted by volume (descending).
  The Other category always appears last.
• Alert providers
  Shows alert volume by provider. Hover to view alert count, share of total, and provider name.

MIDs analytics

Lists active MIDs, arranged in descending order based on the number of alerts for the selected period. Use this section to identify high-volume MIDs that may require attention.