Chargebackhit HUB Dispute analytics provides visibility into dispute activity and representment performance across your payment providers. The dashboard helps you track dispute volume, challenged disputes, recovery efficiency, and trends over time.

All metrics reflect the selected filters and date range.

Filters block

The filters block controls which disputes are included in analytics calculations.

Available filters include:

• Payment method
  Select APM or Card to view analytics based on payment method.
• Guide
  Connect payment providers to automate alert management. Integration
  Select a payment provider, such as PayPal when you set APM.
• Date range
  Set date range to analyze disputes for a specific time period.
• Aggregation interval
  View data grouped by day, week, month, or quarter.

Dashboard charts

The charts show how dispute volume and representment activity change over time and each metric includes a comparison with the previous period:

• Disputes and Challenged
  Displays the total disputed transaction amount and the challenged amount submitted for representment. Bars show the selected aggregation period and hovering over a bar reveals exact values for a specific date, the count of disputes and corresponding amount.
• Challenged dispute ratio
  Shows how many disputes were challenged compared to all disputes received.
• Recovered revenue
  Shows total wins or the amount returned to your business after successful dispute outcomes.
• Win rate
  Represents the percentage of resolved disputes with a successful outcome. When hovering you can see the percentage and number of won and challenged disputes.

Line charts help identify trends, spikes, and drops in performance.