The Disputes page in the Chargebackhit HUB displays all disputes associated with your account. You can track dispute statuses, review response deadlines, monitor outcomes, and manage dispute representments.
When you first access the page, you may see:
- No integrations enabled – if you have no providers connected
- No disputes found – if integrations are active but there are no disputes
Disputes displayed on this page depend on the
Guide
Connect payment providers to automate alert management.
integrations
you have enabled. If an integration with a dispute network is active, disputes from that channel appear automatically.
View disputes
To explore and overview disputes, the page provides a list of dispute cases, allowing you to quickly access key details, track deadlines, and see outcomes. The list shows:
- Dispute ID – unique dispute identifier
- Deadline date – the due date for your response
- Status – current dispute state
- Amount – disputed transaction amount
- Outcome – result after resolution
- Reason – chargeback
Guide
Reason codes explain chargebacks, dispute processes, and prevention strategies. reason codes - Source – connected provider the dispute relates to
Disputes may have the following statuses:
Needs response– requires action and evidence submissionProcessing– evidence has been submittedUnder review– dispute is being reviewed by the card schemeResolved– dispute has been closed and an outcome is available
When the dispute is resolved, it gets one of the outcomes:
Won– resolved in favor of the merchantLost– resolved in favor of the cardholderRDR– Guide
Resolve disputed Visa transactions before they get escalated. Rapid Dispute Resolution case, closed automatically
- Go to your Chargebackhit HUB account.
- Navigate to Disputes.
- Use Columns and Filters to customize the view by dispute ID, date, amount, status, outcome, reason, source, or stage.
- Click Apply to apply selected filters or Clear all to reset.
Needs response status and ensure response before their deadline to prevent automatic loss.Review dispute details
Clicking on a dispute ID opens the dispute details page, which provides information about that specific dispute case.
The dispute details page includes:
- Dispute information
Contains ID, amount, reason code, status, dispute creation date, deadline date, outcome, and source. - Representment information
Displays the current representment status with the Provide enrichment action button. Appears only when automatic dispute representment is enabled for the connected provider. - Dispute history
Shows a chronological timeline of dispute events, such as records about dispute creation and updates on progress. If dispute representment is enabled, you can view the auto-generated representment file submitted for representment.
The Representment information section may have one of the following statuses:
| Status | Description |
|---|---|
| Waiting for enrichment | The dispute is awaiting additional merchant-provided evidence before the representment file can be finalized. |
| Evidence generation | The evidence file is being generated. |
| Submission in progress | The evidence file is being submitted to the provider. |
| Submitted | The evidence file has been successfully submitted to the provider. |
| Submission failed | The evidence file was sent but rejected by the provider via API, and the merchant can attempt to submit the file manually. |
| Closed | The dispute cannot be challenged through representment as determined by the provider. |
- Go to your Chargebackhit HUB account.
- Navigate to Disputes.
- Find the dispute you want to review.
- Click on the dispute ID to open dispute details.
Evidence enrichment
While automatic
Guide
Automate dispute responses and recover revenue with evidence-based representment.
dispute representment
automates evidence generation and submission, disputes may still require additional merchant-specific documentation. It can include delivery confirmations, receipts, application logs, or communication history.
Enrich evidence
Evidence enrichment allows merchants to supplement auto-generated evidence with their own files and information, increasing the likelihood of winning disputes. Supporting files and additional details can be uploaded prior to submission to the card network.
- Go to your Chargebackhit HUB account.
- Navigate to Disputes.
- Select the needed dispute to open the dispute details page.
- In the Representment information block, click on Provide enrichment.
- In the form:
- Select an evidence type and upload a file.
- Provide a short description of this evidence.
- Click on Save to confirm the enrichment.
Evidence is auto-submitted on the deadline, or merchants can trigger early submission by clicking on the Submit button. Upon submission, the dispute status changes to Processing.
Replace evidence
If you need to update or correct evidence files before submission, you can replace them.
- Go to your Chargebackhit HUB account.
- Navigate to Disputes.
- Select the dispute you need to open the dispute details page.
- Click on Replace next to the file to update it.
- Upload the new file and click on Save to confirm.
The new evidence replaces the previous one and it is submitted on the deadline or when manually submitted.