Chargebackhit HUB provides a comprehensive suite of features to streamline the management of chargeback alerts across your accounts. With its intuitive interface and powerful capabilities, you can efficiently monitor, configure, and respond to chargeback alerts.

To manage chargeback alerts in the HUB, the following features are available:

• Monitoring
  Track alert notifications and their outcomes from multiple sources for comprehensive oversight.

• Analytics
  Get a clear overview of chargeback data, identify trends, spot anomalies, and analyze activity patterns for faster, informed decisions.

• MIDs management
  Add new MIDs to track their activity and status. Once MIDs are added, Chargebackhit promptly begins enrollment and displays related data on the dashboard.

• Case management
  Review each alert manually and take appropriate action, ensuring a thorough and customized response for every notification.

• Support widget
  Access in-app support and secure communication to enhance customer experience and resolve issues quickly.

When you log in to Chargebackhit HUB you can see the navigation menu and a dashboard. The top navigation bar consists of:

• Accounts – an account selection dropdown to switch between multiple accounts
• Dashboard – graphical interface for businesses to monitor and manage chargeback risk by showcasing key metrics and data.
• Analytics – a section that provides businesses with insights and metrics on alert frequency, extended by the alert performance and MIDs analytics.
• MIDs – the MIDs management section that offers an interface for handling MIDs, including adding, viewing details, filtering, and exporting.
• Alerts – a HUB section for alert management with filtering, exporting, and customization.
• User management – allows administrators to create, edit, and assign permissions to account holders, controlling their access to system features and data.
• Account group – consolidates accounts into groups, streamlining analysis and data aggregation processes.
• Integrations – serves for connecting external payment providers to automate alert-to-transaction matching, process refunds for eligible alerts, and cancel subscriptions.
• Billing – a section for viewing, paying, and tracking invoices, with a payment history, PDF downloads, and status updates for unpaid, paid, or overdue invoices.
• Account settings – This section is essential for configuring integration between the merchant’s system and Chargebackhit to promptly receive chargeback alerts.

Except for the main sections, you can use:

• Help for accessing documentation and contacting support for guidance
• Profile for accessing the account holder profile and logging out
• Support chat for requesting assistance

Account

An account in Chargebackhit includes separate merchants, businesses, legal entities, and groups of merchants. Each account is required to have at least one MID and can be used to manage access for hub users.

User

Each account holder in the system can access their profile to manage passwords and language settings. Other modifications, such as permissions adjustments, are available only to administrators.

The User management section of the web portal provides access to all existing accounts and their respective permissions. Users with administrative privileges can manage access, ensuring security and operational effectiveness.

In the HUB, the following roles can be assigned to users along with their corresponding permissions:

MID

Glossary
The number that identifies a merchant account, MID is now used as shorthand for merchant account. MID is a crucial parameter in the chargeback alert system. It represents a unique identifier assigned to a merchant by a payment processor, facilitating the tracking of transactions and their association with a specific merchant.

In Chargebackhit, MID parameters identify and categorize transactions based on the merchant that processed them. This information is critical in tracking alerts and resolving chargebacks. It helps to determine which transactions are associated with a specific merchant and which merchants are at higher risk for chargebacks.

By monitoring transaction MID parameters, Chargebackhit can proactively detect patterns and anomalies indicating a high risk of chargebacks and take preventive measures. MID parameters are integral in Chargebackhit as they allow the identification and categorization of transactions based on the processing merchant. This is critical for effective chargeback tracking and resolution.

Descriptor

A payment descriptor is a distinct text string that identifies the merchant or store for a transaction. It supports matching alerts and chargeback notifications to the correct MID and merchant account.

The payment descriptor is usually included in the transaction details and helps payment processors quickly and accurately match the alert to the proper MID. This information is used in the alert process to determine the merchant’s responsibility and liability in the dispute.