Add your business information to enable and support dispute representment
Business details section of the
Chargebackhit
HUB
needs to be completed for dispute representment.
Once you enable the integration for dispute processing, complete this page with your business details. This data is used in the evidence file submitted when challenging a dispute.
When accessing the Business details page, you may see:
No business details added, prompting you to add your information
Business details summary if information has already been completed
Add business details
To add your business information for dispute representment, you need to complete the business details form with your company information, policies, and supporting materials.
Link to your terms of service or terms and conditions page.
Example
https://fresh2serve.app/terms/terms-of-services/
Description
Upload your business logo. Accepted formats: png, jpg, jpeg, gif, webp Size: up to 2.0 MB
Description
Write a clear description of your business and the services or products you offer. This helps understand your business model during dispute review.
For instance, share:
Primary service or product offering
Target audience
How your service works
Key features or benefits
Example
Fresh2Serve is an on-demand delivery service for local groceries and daily essentials. It connects customers with nearby stores to provide fast, convenient shopping with flexible delivery times. The platform targets busy individuals and families who want fresh products without leaving home. Users place orders via the app or website, select delivery windows, and track their orders in real time. Key benefits include same-day delivery, a wide product range, and customer support.
Description
Provide a concise summary of your key terms. Structure your summary with clear sections covering:
Subscription options – available plans and automatic renewal terms
Subscription cancellation – how users can cancel and deadline requirements
Refunds – refund eligibility and how to request refunds
Example
Pricing and payment
Fresh2Serve sets prices, promotions, and payment conditions at its discretion.
Prices are displayed on the website and app in local currency.
Customers must confirm prices and payment methods before placing an order.
Delivery fees and subscription plans (if any) are recurring unless canceled by the customer. Changes to plans require customer consent.
Refund policy
No general refunds for completed deliveries or subscription periods.
Refunds may be issued:
Within 10 days of the order date if service was not delivered due to Fresh2Serve’s fault.
In exceptional cases at Fresh2Serve’s discretion after contacting support.
Claims
Any disputes related to charges or service quality must be submitted in writing to support@fresh2serve.com within 14 days after the charge.
Description
Upload a file with positive reviews from Google Play to strengthen your dispute evidence.
Accepted formats: png, jpg, jpeg, gif, webp
Size: up to 2.0 MB each
This information usually appears in the product reviews section of your business details and provides additional credibility during dispute resolution.
Description
Upload a file with positive reviews from App Store to strengthen your dispute evidence.
Accepted formats: png, jpg, jpeg, gif, webp
Size: up to 2.0 MB each
This information usually appears in the product reviews section of your business details and provides additional credibility during dispute resolution.
Description
Upload a file with positive reviews from Trustpilot to strengthen your dispute evidence.
Accepted formats: png, jpg, jpeg, gif, webp
Size: up to 2.0 MB each
This information usually appears in the product reviews section of your business details and provides additional credibility during dispute resolution.
Manage business details
After adding your business details, you can review and update them whenever needed.
Keep these points in mind when managing your business details as this information is important for successful dispute representment:
Ensure all information is accurate and matches what customers see during purchase.
Keep URLs active and accessible because broken links weaken dispute evidence.
Update business details whenever your policies or services change.
