Dispute representment is an automated process that challenges disputes by submitting compelling evidence to card issuers on your behalf. When enabled, Chargebackhit generates evidence packages using your business information and dispute-related data. Then it submits them through the appropriate channels to help recover disputed funds.

This process handles the complex tasks of gathering evidence, formatting responses, and meeting submission deadlines, allowing you to focus on your business while maximizing dispute recovery rates.

Enable dispute representment

To activate dispute representment, you need to set up dispute import from your payment provider and complete your business information.

Step 1: Enable dispute import

Connect your payment provider integration to start importing disputes into Chargebackhit.

Follow the integration steps for your payment provider. During configuration, ensure all the required permissions are provided for importing the dispute data.

Currently, dispute import is supported by the following integrations:

• PayPal
• Adyen

Step 2: Complete business details

Provide your business information to make evidence generation possible for dispute representment. Business data is used for compelling evidence supporting your case when challenging disputes.

Complete all required fields in Guide
Business details contain your company information, policies, and supporting data for representment. business details, including your business name, website, refund policy, terms of service, logo, business description, and terms summary.

Manage dispute representment

By default, dispute representment applies to all new disputes. To apply custom rules based on dispute details, you can request them by contacting the Chargebackhit support team. For example, there can be rules based on:

• Reason code - challenge disputes with specific reason codes only
• Dispute amount - set minimum or maximum thresholds for automatic representment

You can monitor and manage all disputes in the Guide
Monitor and manage payment disputes in one centralized location. Disputes section of Chargebackhit HUB. This provides visibility into dispute status, representment progress, and resolution outcomes.

Enrich dispute data

Dispute enrichment improves evidence generation by connecting additional transaction and customer data from your system. This lets Chargebackhit access relevant order information, customer details, and transaction metadata that strengthen dispute responses.

Enrichment requires support team involvement for configuration. To enable it, contact the Chargebackhit support with your integration details.

Representment process

Understanding the dispute representment flow helps you track progress and know what to expect:

Status changes and actions are recorded in dispute history. You can view this timeline on the dispute details page.