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Connect your Checkout account to automate alert matching, refunds, dispute import, and representment in Chargebackhit

Checkout integration connects directly to your payment flow to provide chargeback prevention and dispute management.

  • Alert matching
    Incoming chargeback alerts are matched to Checkout transactions.
  • Automatic refunds
    Pre-disputed transactions are refunded before they escalate into chargebacks.
  • Dispute import
    Checkout disputes are imported and tracked automatically.
  • Automated representment
    Compelling evidence files prepared and automatically submitted following standards and best practices.
Recover revenue
Protect revenue by handling disputes with automated representment.
Centralized management
Manage prevention and representment in one platform without switching tools.
Save time
Automation removes repetitive tasks such as refunds and submissions.
Protect processing
Maintain healthy chargeback ratios and avoid processor penalties or restrictions.
Improve win rates
Professionally prepared representment increases dispute success rates.
Better experience
Faster, automated resolutions reduce friction and customer wait times.

Connect
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Connecting your Checkout account to Chargebackhit requires a few steps and allows handling:

  • Alert management
    Automatically handle chargeback alerts and process refunds
  • Dispute representment
    Import dispute data, submit representment cases, and track outcomes directly within the platform

This keeps dispute prevention and challenge efforts in one platform, removing the need for manual processing and separate tools.

Step 1. Create Secret key
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To create a Secret key

  1. Go to your Checkout dashboard.
  2. Navigate to Developers > Keys.
  3. Click on Create key to generate a new secret key.
  4. In the Provide key description field, optionally enter Chargebackhit.
  5. Switch to Customize.
  6. Enable the following scopes:
    • gateway:payment-details
    • disputes:view
    • disputes:provide-evidence
    • payments:search
    • gateway:payment-voids
    • gateway:payment-refunds
    • gateway:payment-cancellations
    • flow:workflows
    • disputes:accept
  7. Under Processing channels, select the channels you want to connect.
  8. Save the generated secret key.

Step 2. Find Base URL prefix
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To find the Base URL prefix

  1. In your Checkout dashboard, go to Developers > Overview.
  2. Find the Base URL, for example, https://vkuhvk4v.api.checkout.com.
  3. Copy the prefix, the part of the URL before .api.checkout.com. In the example above, the prefix is vkuhvk4v.
Provide only the prefix in Chargebackhit HUB, not the full URL.

Step 3. Connect Checkout to Chargebackhit
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To connect Checkout

  1. Go to your Chargebackhit HUB account.
  2. In the top menu, click on Integrations.
  3. Next to the Checkout logo, click on Connect.
  4. On the connection page, paste your Checkout secret key and Base URL prefix.
  5. Leave the Webhook HMAC Key field blank. It is configured automatically.
  6. Enable the features you want to use:
    • Prevention alerts
    • Dispute representment
  7. Click on Submit to complete the integration setup.
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