Stripe
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Stripe
Connect Stripe to automate alert management, synchronize dispute data in real-time, and handle representment directly from your payment flow

Stripe integration connects directly to your payment flow to provide real-time chargeback prevention and dispute management.

  • Alert matching
    Incoming chargeback alerts are matched to Stripe transactions.
  • Automatic refunds
    Pre-disputed transactions are refunded before they escalate into chargebacks.
  • Targeted subscription cancellation
    Subscriptions linked to pre-disputed transactions are cancelled automatically to prevent recurring disputes.
  • Automated representment
    Compelling evidence files prepared and automatically submitted following standards and best practices.
  • Prevent solutions
    Visa and Mastercard products require no code and are activated automatically: Glossary
    Order Insight (OI) shares transaction details with issuers to help resolve inquiries before they escalate into chargebacks.         OI     , Glossary
    Consumer Clarity (CC) provides transaction details to cardholders to help them recognize purchases and avoid filing disputes.         CC     , Glossary
    Compelling Evidence 3.0 (CE3.0) submits prior undisputed transactions as evidence to challenge friendly fraud disputes.         CE3.0     , and Glossary
    First-Party Trust (FPT) uses cardholder purchase history to show a pattern of legitimate transactions when disputing first-party fraud.         FPT     .
Recover revenue
Protect revenue by handling disputes with automated representment.
Centralized management
Manage prevention and representment in one platform without switching tools.
Save time
Automation removes repetitive tasks such as refunds, cancellations, and submissions.
Protect processing
Maintain healthy chargeback ratios and avoid processor penalties or restrictions.
Improve win rates
Professionally prepared representment increases dispute success rates.
Better experience
Faster, automated resolutions reduce friction and customer wait times.
Prevent disputes early
Order Insight and Consumer Clarity share transaction details directly with issuers and cardholders to help prevent chargebacks.
Defend against friendly fraud
Compelling Evidence 3.0 and First-Party Trust use prior undisputed transactions to build stronger cases for dispute challenges.

Connect
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Connecting your Stripe account to Chargebackhit requires a few steps and allows handling:

  • Alert management
    Automatically handle chargeback alerts, process refunds, and manage subscription cancellations
  • Dispute representment
    Import dispute data, submit representment cases, and track outcomes directly within the platform

This keeps dispute prevention and challenge efforts in one platform, removing the need for manual processing and separate tools.

Step 1. Generate Stripe Secret or Restricted Key
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For enhanced security, consider using a Restricted API key that allows control over the granted permissions.


To generate a key

  1. Go to your Stripe dashboard.
  2. Navigate to Developers > API keys.
  3. Click on Create restricted key.
  4. Select Building your own integration.
  5. Set the following permissions:
    • Payment disputes: write
    • Invoices: read
    • Radar (Reviews): read
    • Charges and refunds: write
    • Subscriptions: write
    • Files: write
    • Webhook endpoints: write
    • Payment intents: write
    • Customers: read
  6. Save your newly generated key. You need it to complete the integration.
You can find more details in the Stripe API Key documentation Reference .
To ensure correct processing, Stripe must have the network_details field enabled on your account. This is required to identify Rapid Dispute Resolution Guide
Resolve disputed Visa transactions in real time before they escalate, using a rule-based decision engine to determine refunds or chargebacks automatically. (RDR) disputes and handle them separately from standard chargebacks. Contact Stripe support to confirm it is enabled.

Step 2. Connect Stripe to Chargebackhit
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To connect Stripe

  1. Go to your Chargebackhit HUB account.
  2. In the top menu, click on Integrations.
  3. Next to the Stripe logo, click on Connect.
  4. On the connection page, paste your Stripe Secret or Restricted key.
  5. Enable the features you want to use:
    • Prevention alerts
    • Dispute representment
  6. Click on Submit to complete the integration setup.

If your Stripe integration accepts payments through Stripe Link, configure it to ensure prevention alerts match transactions correctly.

Stripe Link supports two integration modes, and the mode you use affects whether Chargebackhit can match incoming alerts to transactions.

With Link configured as a payment method Reference , the charge object does not include card brand, last four digits, BIN, authorization code, or ARN. Without these fields, incoming alerts cannot be automatically matched to transactions.

To enable accurate matching, use Link with a card integration or set up a dynamic descriptor.

Integrate Link within a card-specific integration Reference . Card brand, last four digits, BIN, authorization code, and ARN are available on every charge, and matching works without additional configuration.

Option 2. Set up dynamic descriptor
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If you keep Link as a payment method, add a unique suffix to each charge descriptor so alerts can be matched by descriptor and date.


To configure a dynamic descriptor

  1. In the Stripe Dashboard, go to Settings > Public details.
  2. Set a Shortened descriptor (2–10 characters). This value acts as the static prefix.
  3. When creating PaymentIntent, pass statement_descriptor_suffix with a unique four-character alphanumeric value for each transaction. For example, A7K3.
  4. Verify the cardholder statement shows the combined descriptor. For example, MERCHANT* A7K3.
Dynamic suffixes work for card-funded Link charges only.
See the Stripe statement descriptor guide Reference for more details.
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