PayPal alerts
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PayPal alerts
Scale your business with PayPal's pre-dispute alerts

Processing pre-dispute alerts with PayPal helps you prevent chargebacks, increase dispute visibility, and optimize your dispute resolution workflows. By resolving disputes early, you safeguard your revenue, streamline your operations, and maintain a favorable chargeback rate, all while reducing costly interruptions to your business.

Because PayPal transactions do not share full card data, traditional external alert matching based on amount and date can be challenging. To overcome this, merchants can leverage PayPal’s dynamic descriptors, also known as soft descriptors, which uniquely identify each transaction for accurate alert-to-order matching.

To use PayPal alert effectively

  1. Match dynamic descriptor
    Set up and configure transaction metadata with dynamic descriptors to ensure precise Guide
    Set up dynamic descriptors to identify transactions and prevent disputes.
    matching
    of alerts to corresponding orders. This reduces confusion, prevents unnecessary disputes, and supports efficient reconciliation between alerts and PayPal transactions.
  2. Track updates
    Access up-to-date alert data and filter it. This real-time visibility lets you prioritize dispute prevention efforts and streamline your operational workflows.

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