Processing pre-dispute alerts with PayPal helps you prevent chargebacks, increase dispute visibility, and optimize your dispute resolution workflows. By resolving disputes early, you safeguard your revenue, streamline your operations, and maintain a favorable chargeback rate, all while reducing costly interruptions to your business.

Because PayPal transactions do not share full card data, traditional external alert matching based on amount and date can be challenging. To overcome this, merchants can leverage PayPal’s dynamic descriptors, also known as soft descriptors, which uniquely identify each transaction for accurate alert-to-order matching.

To use PayPal alerts effectively