2023

August

HUB

Fixed the issue where the current month was not displayed when selecting the “All-time view” option.

HUB

Has been added a “Response not provided” page in case of missing data when navigating to alert details.

HUB

Added new alert type prevented in the Guide
Chargebackhit's analytics offers comprehensive alert insights, with filterable data and performance metrics sorted by alert frequency. Analytics and Guide
This portal section displays a list of alerts with various features for managing and responding to alerts, including filtering, exporting, and customization options. Alerts section.
The functionality to select multiple products using a multi-select feature has been added during the creation of an Guide
The section provides an interface for managing MIDs, with capabilities for detailed inspection, data modification, filtering, and exporting. MID product.

HUB

Now you can view logs related to alerts (on the MIDs page).
Added Fraud and Dispute inform alerts on the Guide
The dashboard in Chargebackhit is a graphical interface that provides an overview of key metrics and data related to chargebacks alerts, allowing merchants to quickly monitor and manage their chargeback risk. dashboard .
The status of products is now displayed in MID details for 3 blocks:
- Guide
  Chargebackhit system prevents disputes and protects revenue by providing enriched transaction information to issuers and customers in real-time. Prevent
- Guide
  Resolve disputes efficiently with directed refunds or automated resolutions for Visa using Chargebackhit. Resolve
- Guide
  Use the direct delivery of post-authorization fraud and dispute notifications to minimize payment risk in Chargebackhit. Inform

API

A new alert type, prevented, has been added.
The list of product types has been expanded to include visa-fraud and visa-dispute
The alert object has been supplemented with the reason_code parameter, which is grouped into several categories to identify the underlying Guide
Reason codes for the chargeback with detailed explanation of what it means, how to dispute the chargeback, and how to avoid future disputes. reason for a chargeback .
The merchant object has been extended for inquiry response with the following parameters:
- merchant_contact_phone
- merchant_address
- store_name

HUB

Upon enforcing a password change, we display a “Reset password” message to the user (subsequently reset the password three months later).
Updated all chart legends, with overflowing elements collapsing into a button that displays a popup when clicked.
Add:
- a new field to the MID list table - “Active Products”
- the option to select “None” value in the Outcome field filter (Alerts and Analytics page)

API

For Verifi OI, added products:name from products:url if it is not provided.
Add fields to the Inquiry response API , the following features are available: object customer:device:type and customer:device:fingerprint
Added merchant:descriptor to the seller analytics.

HUB

In the email notification, a link to Alert details has been added to the Learn more button.

API

Added the order_id field to the update-outcome API
Adapted the request for possible partial refunds (Ethoca), added the amount and currency to the alert object.
The response inquiry Webhook
- parameters were expanded with merchant_name and merchant_url for merchant
- CE3.0 + Cardholder/Issuer Experience badges have been added to the Guide
  Essential parameters for an effective Chargebackhit's onboarding guide. mandatory parameters

HUB

HUB

Implemented sorting in the MIDs Analytics table of the Analytics HUB section.
Added UX-feedback when adding:
- MIDs
- an already existing user
The ability to import MIDs with a file has been added:
- maximum file size is 2MB
- supported file type is CSV
- limit on the number of rows is 100

API

Authentication API - updated code examples for signature data PHP/GO/Kotlin/Python/JS

HUB

Implemented UX-feedback flow in the admin panel HUB depending on the status of its actions.
Added the ability to filter on user management page HUB - works for all users in the system.

API

Expanded API:

HUB

Added “Clear all” for filters on the Analytics page.
Added the ability to manually respond to Guide
Chargebackhit asks the merchant to refund. init-refund alerts on the alerts tab with error status.
Added badges displaying user status to the user management page HUB
Updating the Settings page - added the Сopy tool for Notification URL, Public Key, Secret Key values.