Our external changelog for Chargebackhit provides detailed updates on features, security measures, compliance standards, and interface changes, offering valuable insights for users to stay updated and informed about the latest developments in our chargeback prevention services.

It helps to understand how these changes impact business processes and guides in making necessary adjustments to systems and procedures.

2024

March

HUB

• Implemented pagination reset upon filter changes to ensure consistent and relevant data presentation.
  

January

• Introduced Guide
  Enables account grouping for easy data analysis and aggregation. account groups to facilitate data analysis and aggregation by grouping accounts, enabling simultaneous data analysis across Dashboard, Analytics, MIDs, and Alerts, with options for group management and account settings.
  

2023

December

HUB

• Added Guide
  Explore the stages each product experiences when connected to a MID. It assists in tracking progress, anticipating operational requirements, and addressing challenges efficiently, all crucial for smooth transaction handling and effective decision-making. status for products to provide insights into various stages a MID undergoes, including enrollment, transitional phases, and alert statuses, facilitating efficient tracking.
• Configured template-based notifications for both first alerts and enrollment-related actions.
  

November

API

• Added the rdr object to the event Webhook for enhanced tracking and data transfer capabilities.

October

HUB

• Resolved the issue with copying parameters to ensure accurate data transfer and prevent any inconsistencies or errors in the process.
• Add
  • multilingual function support for Spanish and Portuguese
  • account search functionality in user management
  • filters on the Guide
    HUB section for alert management with filtering, exporting, and customization. Alerts tab added filters for “BIN,” “Last four,” and “Product,” etc.
• Fixed filtering by an amount in the Guide
  HUB section for alert management with filtering, exporting, and customization. Alerts - Guide
  The section provides an interface for managing MIDs, with capabilities for detailed inspection, data modification, filtering, and exporting. MIDs functionality.
  

API

• Implemented a filter to exclude auth_code with invalid lengths (not equal to 6), ensuring that only codes meeting the specified length criteria are processed.

September

HUB

• Added a new “Card Brand” filter and optimized existing filters on the Guide
  HUB section for alert management with filtering, exporting, and customization. Alerts - Guide
  The section provides an interface for managing MIDs, with capabilities for detailed inspection, data modification, filtering, and exporting. MIDs for more accurate data filtering.
• Fixed:
  • the issue where the select dropdown was being obscured by parent elements, as described in point 1 of the comments
  • dates, now import accurately in the YYYY-MM-DD format
  • incorrect alert count issue
    

API

• Added:
  • alert_date_from and alert_date_to filter fields for enhanced date-based alert filtering
  • card_brand to the transaction object in alert Webhook , Generate sandbox alert API , and in the responses for Get alert by ID API , Alert list API

August

HUB

• Fixed the issue where the current month was not displayed when selecting the “All-time view” option.

July

HUB

• Has been added a “Response not provided” page in case of missing data when navigating to alert details.

June

HUB

• Added new alert type prevented in the Guide
  Chargebackhit analytics provide detailed insights and metrics on alert frequency. Analytics and Guide
  HUB section for alert management with filtering, exporting, and customization. Alerts section.
• The functionality to select multiple products using a multi-select feature has been added during the creation of an Guide
  The section provides an interface for managing MIDs, with capabilities for detailed inspection, data modification, filtering, and exporting. MID product.

May

HUB

• Now you can view logs related to alerts (on the MIDs page).
• Added Fraud and Dispute inform alerts on the Guide
  Chargebackhit's dashboard offers a visual summary of chargeback alerts and risk management metrics. dashboard .
• The status of products is now displayed in MID details for 3 blocks:
  • Guide
    Chargebackhit system prevents disputes and protects revenue by providing enriched transaction information to issuers and customers in real-time. Prevent
  • Guide
    Resolve disputes efficiently with directed refunds or automations with Chargebackhit. Resolve
  • Guide
    Leverage post-authorization fraud and disputes notifications to lower payment risk. Inform
    

API

• A new alert type, prevented, has been added.
• The list of product types has been expanded to include visa-fraud and visa-dispute
• The alert object has been supplemented with the reason_code parameter, which is grouped into several categories to identify the underlying Guide
  Reason codes for the chargeback with detailed explanation of what it means, how to dispute the chargeback, and how to avoid future disputes. reason for a chargeback .
• The merchant object has been extended for inquiry response with the following parameters:
  • merchant_contact_phone
  • merchant_address
  • store_name

April

HUB

• Upon enforcing a password change, we display a “Reset password” message to the user (subsequently reset the password three months later).
• Updated all chart legends, with overflowing elements collapsing into a button that displays a popup when clicked.
• Add:
  • a new field to the MID list table - “Active Products”
  • the option to select “None” value in the Outcome field filter (Alerts and Analytics page)
    

API

• For Verifi OI, added products:name from products:url if it is not provided.
• Add fields to the Inquiry response API , the following features are available: object customer:device:type and customer:device:fingerprint
• Added merchant:descriptor to the merchant analytics.

Introducing Chargebackhit Product Updates

Welcome to the very first edition of the Chargebackhit Product Updates! We’re thrilled to bring you exciting news and enhancements that will empower your business to stay ahead of fraud and chargebacks.

How Banks Conduct Transaction Fraud Investigations

Bank fraud encompasses a wide range of fraudulent activities targeting financial institutions.

Understanding the Role of an Acquiring Bank in Payment Processing

Electronic payment systems enable swift and secure transactions between buyers and merchants and are made possible by acquiring banks that ensure that these transactions are processed seamlessly.