Checklist of changes to all Chargebackhit’s components
2023
August
HUB
Fixed the issue where the current month was not displayed when selecting the “All-time view” option.
July
HUB
Has been added a “Response not provided” page in case of missing data when navigating to alert details.
June
HUB
Added new alert type prevented in the
Guide
Chargebackhit's analytics offers comprehensive alert insights, with filterable data and performance metrics sorted by alert frequency.
Analytics
and
Guide
This portal section displays a list of alerts with various features for managing and responding to alerts, including filtering, exporting, and customization options.
Alerts
section.
The functionality to select multiple products using a multi-select feature has been added during the creation of an
Guide
The section provides an interface for managing MIDs, with capabilities for detailed inspection, data modification, filtering, and exporting.
MID
product.
May
HUB
Now you can view logs related to alerts (on the MIDs page).
Added Fraud and Dispute inform alerts on the
Guide
The dashboard in Chargebackhit is a graphical interface that provides an overview of key metrics and data related to chargebacks alerts, allowing merchants to quickly monitor and manage their chargeback risk.
dashboard
.
The status of products is now displayed in MID details for 3 blocks:
Guide
Chargebackhit system prevents disputes and protects revenue by providing enriched transaction information to issuers and customers in real-time.
Prevent
Guide
Resolve disputes efficiently with directed refunds or automated resolutions for Visa using Chargebackhit.
Resolve
Guide
Use the direct delivery of post-authorization fraud and dispute notifications to minimize payment risk in Chargebackhit.
Inform
API
A new
alert
type, prevented, has been added.
The list of
product
types has been expanded to include visa-fraud and visa-dispute
The
alert
object has been supplemented with the reason_code parameter, which is grouped into several categories to identify the underlying
Guide
Reason codes for the chargeback with detailed explanation of what it means, how to dispute the chargeback, and how to avoid future disputes.
reason for a chargeback
.
The
merchant
object has been extended for inquiry response with the following parameters:
merchant_contact_phone
merchant_address
store_name
April
HUB
Upon enforcing a password change, we display a “Reset password” message to the user (subsequently reset the password three months later).
Updated all chart legends, with overflowing elements collapsing into a button that displays a popup when clicked.
Add:
a new field to the MID list table - “Active Products”
the option to select “None” value in the Outcome field filter (Alerts and Analytics page)
API
For Verifi OI, added products:name from products:url if it is not provided.
Add fields to the
Inquiry response
API
, the following features are available: object customer:device:type and customer:device:fingerprint
Added merchant:descriptor to the seller analytics.
March
HUB
In the email notification, a link to Alert details has been added to the Learn more button.
parameters were expanded with
merchant_name
and
merchant_url
for merchant
CE3.0
+
Cardholder/Issuer Experience
badges have been added to the
Guide
Essential parameters for an effective Chargebackhit's onboarding guide.
mandatory parameters
February
HUB
Added a support button.
The dataset start date is calculated from the account creation date.
January
HUB
Implemented sorting in the MIDs Analytics table of the
Analytics
HUB
section.
Added UX-feedback when adding:
MIDs
an already existing user
The ability to import MIDs with a file has been added:
maximum file size is 2MB
supported file type is CSV
limit on the number of rows is 100
API
Authentication
API
- updated code examples for signature data
PHP/GO/Kotlin/Python/JS
2022
December
HUB
Implemented UX-feedback flow in the
admin panel
HUB
depending on the status of its actions.