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Changelog
Checklist of changes to all Chargebackhit’s components

Our external changelog for Chargebackhit provides detailed updates on features, security measures, compliance standards, and interface changes, offering valuable insights for users to stay updated and informed about the latest developments in our chargeback prevention services.

It helps to understand how these changes impact business processes and guides in making necessary adjustments to systems and procedures.

Alongside, the Chargebackhit API Reference also includes a dedicated changelog, specifically documenting updates related to API functionalities, ensuring users can track changes and adapt their integrations effectively.

2024

January

  • Introduced Guide
    This allows for grouping accounts together, facilitating convenient data analysis and aggregation.
    account groups
    to facilitate data analysis and aggregation by grouping accounts, enabling simultaneous data analysis across Dashboard, Analytics, MIDs, and Alerts, with options for group management and account settings.

2023

December

HUB

  • Added Guide
    Explore the stages each product experiences when connected to a MID. It assists in tracking progress, anticipating operational requirements, and addressing challenges efficiently, all crucial for smooth transaction handling and effective decision-making.
    status for products
    to provide insights into various stages a MID undergoes, including enrollment, transitional phases, and alert statuses, facilitating efficient tracking.
  • Configured template-based notifications for both first alerts and enrollment-related actions.

November

API

  • Added the rdr object to the event Webhook for enhanced tracking and data transfer capabilities.

October

HUB

  • Resolved the issue with copying parameters to ensure accurate data transfer and prevent any inconsistencies or errors in the process.
  • Add
    • multilingual function support for Spanish and Portuguese
    • account search functionality in user management
    • filters on the Guide
      This portal section displays a list of alerts with various features for managing and responding to alerts, including filtering, exporting, and customization options.
      Alerts
      tab added filters for “BIN,” “Last four,” and “Product,” etc.
  • Fixed filtering by an amount in the Guide
    This portal section displays a list of alerts with various features for managing and responding to alerts, including filtering, exporting, and customization options.
    Alerts
    - Guide
    The section provides an interface for managing MIDs, with capabilities for detailed inspection, data modification, filtering, and exporting.
    MIDs
    functionality.

API

  • Implemented a filter to exclude auth_code with invalid lengths (not equal to 6), ensuring that only codes meeting the specified length criteria are processed.

September

HUB

  • Added a new “Card Brand” filter and optimized existing filters on the Guide
    This portal section displays a list of alerts with various features for managing and responding to alerts, including filtering, exporting, and customization options.
    Alerts
    - Guide
    The section provides an interface for managing MIDs, with capabilities for detailed inspection, data modification, filtering, and exporting.
    MIDs
    for more accurate data filtering.
  • Fixed:
    • the issue where the select dropdown was being obscured by parent elements, as described in point 1 of the comments
    • dates, now import accurately in the YYYY-MM-DD format
    • incorrect alert count issue

API


August

HUB

  • Fixed the issue where the current month was not displayed when selecting the “All-time view” option.

July

HUB

  • Has been added a “Response not provided” page in case of missing data when navigating to alert details.

June

HUB

  • Added new alert type prevented in the Guide
    Chargebackhit's analytics offers comprehensive alert insights, with filterable data and performance metrics sorted by alert frequency.
    Analytics
    and Guide
    This portal section displays a list of alerts with various features for managing and responding to alerts, including filtering, exporting, and customization options.
    Alerts
    section.
  • The functionality to select multiple products using a multi-select feature has been added during the creation of an Guide
    The section provides an interface for managing MIDs, with capabilities for detailed inspection, data modification, filtering, and exporting.
    MID
    product.

May

HUB

  • Now you can view logs related to alerts (on the MIDs page).
  • Added Fraud and Dispute inform alerts on the Guide
    The dashboard in Chargebackhit is a graphical interface that provides an overview of key metrics and data related to chargebacks alerts, allowing merchants to quickly monitor and manage their chargeback risk.
    dashboard
    .
  • The status of products is now displayed in MID details for 3 blocks:
    • Guide
      Chargebackhit system prevents disputes and protects revenue by providing enriched transaction information to issuers and customers in real-time.
      Prevent
    • Guide
      Resolve disputes efficiently with directed refunds or automated resolutions for Visa using Chargebackhit.
      Resolve
    • Guide
      Use the direct delivery of post-authorization fraud and dispute notifications to minimize payment risk in Chargebackhit.
      Inform

API

  • A new alert type, prevented, has been added.
  • The list of product types has been expanded to include visa-fraud and visa-dispute
  • The alert object has been supplemented with the reason_code parameter, which is grouped into several categories to identify the underlying Guide
    Reason codes for the chargeback with detailed explanation of what it means, how to dispute the chargeback, and how to avoid future disputes.
    reason for a chargeback
    .
  • The merchant object has been extended for inquiry response with the following parameters:
    • merchant_contact_phone
    • merchant_address
    • store_name

April

HUB

  • Upon enforcing a password change, we display a “Reset password” message to the user (subsequently reset the password three months later).
  • Updated all chart legends, with overflowing elements collapsing into a button that displays a popup when clicked.
  • Add:
    • a new field to the MID list table - “Active Products
    • the option to select “None” value in the Outcome field filter (Alerts and Analytics page)

API

  • For Verifi OI, added products:name from products:url if it is not provided.
  • Add fields to the Inquiry response API , the following features are available: object customer:device:type and customer:device:fingerprint
  • Added merchant:descriptor to the seller analytics.

March

HUB

  • In the email notification, a link to Alert details has been added to the Learn more button.

API

  • Added the order_id field to the update-outcome API
  • Adapted the request for possible partial refunds (Ethoca), added the amount and currency to the alert object.
  • The response inquiry Webhook
    • parameters were expanded with merchant_name and merchant_url for merchant
    • CE3.0 + Cardholder/Issuer Experience badges have been added to the Guide
      Essential parameters for an effective Chargebackhit's onboarding guide.
      mandatory parameters

February

HUB

  • Added a support button.
  • The dataset start date is calculated from the account creation date.


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