Documentation

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Documentation
Discover our guides and provide information on how to effectively use the system to monitor and prevent chargebacks by providing real-time alerts, reporting, and analytics

Guides
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Products
The guides section for products offers comprehensive information and resources to help merchants understand and effectively use the system to monitor and mitigate chargeback risk.
Integrate
General information about the integration of the chargeback system with an explanation of the internal working logic.

HUB
Chargebackhit is a user interface that provides a centralized platform for administrators to manage, and view chargeback alerts.
Dashboard
Dashboard in Chargebackhit is a graphical interface that provides an overview of key metrics and data related to chargebacks alerts, allowing merchants to quickly monitor and manage their chargeback risk.

Full API Reference
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When you sign up for an account, you are given a secret and public API key pair. You authenticate API with our API by providing the appropriate key in the request Authorization header.

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Never share your secret keys. Keep them guarded and secure.

Main
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Integration
Webhook
Alert

Services
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MIDs
Enrollment

Resources
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Reason codes
The chargeback reason codes were created to standardize the list of acceptable reasons for which a bank may submit a credit card chargeback or a direct debit chargeback on behalf of its customer.
Chargebacks explained
Explanation of the occurrence of a chargeback, with a detailed breakdown by type and prevention options.
Thresholds
Thresholds refer to the predefined levels of chargeback activity that trigger alerts, allowing merchants to take action to prevent chargebacks before they become a significant issue.

Blog
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Pre-Arbitration Chargeback: Process & Considerations
In this article, we will delve into the concept of pre-arbitration cases, highlighting their distinctions from other forms of disputes.
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Chargeback vs. Refund: Why Difference Matters
How users choose the way to restore their funds and how to work around these options we will discuss further.
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Card Not Present Transactions (CNP): Processing, Costs, Fraud
Financial transactions have long extended beyond traditional physical locations. An ever-larger part of commerce occurs through card-not-present (CNP) transactions, which do not require the physical presence of a credit or debit card for payment.
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