Onboarding parameters
Essential parameters for an effective Chargebackhit's onboarding guide
Description of static parameters used by Chargebackhit for MID enrollment, including
Guide
Chargebackhit system prevents disputes and protects revenue by providing enriched transaction information to issuers and customers in real-time.
prevent
products.
| Name | Description | Requirement | Products |
|---|---|---|---|
| PSP Name | A financial institution that facilitates online transactions. It connects merchants to card networks and payment processors for payment processing. | Mandatory | General |
| Payment Descriptor | Company’s name, that appears on a credit card statement and is set up when the merchant account is established. The Merchant Descriptor field will be evaluated from left to right. If an " * " (asterisk) is present in the Merchant Descriptor, Visa will evaluate from left to right until it reaches the " * " character.
|
Mandatory |
Prevent
(CC, OI, CE3.0)
Resolve (RDR, CDRN, Ethoca) Inform |
| Visa BIN | The Acquirer BIN is a 6-digit numeric that Visa assigns to each Acquirer. Your Acquirer may have one or more Acquirer BINs assigned to the business. This value is available in positions 2-7 of the Acquirer Reference Number (ARN). |
Mandatory |
Prevent
(OI, CE3.0)
Resolve (RDR) Inform |
| Visa CAID | Card Acceptor ID (CAID) is an internal identifier that your Acquirer assigns to your business when creating the merchant account used for financial processing. Depending on your Acquirer setup, you may have one or more CAIDs used across your financial operations. It is critical that all combinations are identified and enrolled otherwise activity for Order Insight, Inform Notices or Rapid Dispute Resolution may be missed. | Mandatory |
Prevent
(OI, CE3.0)
Resolve (RDR) Inform |
| MCC | Merchant Category Code - four-digit numbers that describe a merchant’s primary business activities. | Mandatory |
Prevent
(OI, CE3.0)
Resolve (RDR, CDRN, Ethoca) |
| Website URL | URL for the merchant’s website where the consumer made the online purchase. | Mandatory | Prevent (CC, OI, CE3.0) |
| Contact Support Phone | Merchant’s customer service phone number, should be the number you would want a consumer to contact you to discuss any questions they may have about the purchase. Must be in E.164 format ("+" ,3 digit country code, 12 digit telephone number). |
Mandatory | Prevent (CC, OI, CE3.0) |
| Contact Support Email | Support email address customers should use to follow up directly with Merchant. | Mandatory | Prevent (CC, OI, CE3.0) |
| Merchant Name | Corporate or Parent company name of the Merchant. | Mandatory | Prevent (CC, OI, CE3.0) |
| Merchant URL | Merchant corporate business URL. May or may NOT be different from the URL the purchase was made from. | Mandatory | Prevent (CC, OI, CE3.0) |
| Terms and Conditions URL | The URL for the full terms and conditions policy. | Mandatory | Prevent (CC, OI, CE3.0) |
| Merchant Refund Policy Website | The URL for the full refund policy. | Mandatory | Prevent (CC, OI, CE3.0) |
| Seller Brand Logo URL | The URL for approved merchant logo. | Mandatory | Prevent (CC, OI, CE3.0) |
| Mastercard BIN | The Acquirer BIN is a 6-digit numeric that Mastercard assigns to each Acquirer. | Mandatory | Prevent (CC) |
| Mastercard CAID | The Card Acceptor ID for MID in Mastercard. | Mandatory | Prevent (CC) |
| AMEX SE number | SE Number issued by Amex for the Merchant. | Mandatory | Resolve (CDRN) |
| Discover SE number | Discover SE numbers start with 6011 and are 15 digits long, following the pattern 6011***********. | Mandatory | Resolve (CDRN) |
| Merchant Address (Discover) | This is the address associated to your Merchant Account with Discover, which can be different for each Discover MID. | Mandatory | Resolve (CDRN) |
| Legal Entity (AMEX/Discover) | Merchant’s legal entity name. | Mandatory | Resolve (CDRN) |
| Internal ID | Client’s alias and custom ID to link MIDs across different systems. If not in place, fill in with Payment Descriptor. | Recommended | General |
| ARN | Acquirer reference number. Is unique 23-digit number, available on all settled Visa and Mastercard transactions between an acquiring bank and an issuing bank. Visa ARNs within the last 120 days can be used for validation or sourcing of Visa BIN/CAID. |
Recommended |
Prevent
(OI, CE3.0)
Resolve (RDR) Inform |
| Merchant Address | Merchant’s corporate business address. | Recommended | Prevent (CC, OI, CE3.0) |