To manage chargeback alerts in the Chargebackhit HUB , the following features are available:

The Chargebackhit HUB consists of:

• Header
  Top fixed block always visible.
  • Account selection (dropdown select)
  • “Support” icon
  • “Help” icon
    • Documentation
  • “Profile” icon
    • Profile
    • Logout
• Subheader
  Fixed section buttons of the portal.
  • Portal sections one-level menu
    • Guide
      Dashboard in Chargebackhit is a graphical interface that provides an overview of key metrics and data related to chargebacks alerts, allowing merchants to quickly monitor and manage their chargeback risk. Dashboard
    • Guide
      Chargebackhit's analytics offers comprehensive alert insights, with filterable data and performance metrics sorted by alert frequency. Analytics
    • Guide
      The section provides an interface for managing MIDs, with capabilities for detailed inspection, data modification, filtering, and exporting. MIDs
    • Guide
      This portal section displays a list of alerts with various features for managing and responding to alerts, including filtering, exporting, and customization options. Alerts
    • Guide
      User management in Chargebackhit refers to the functionality that allows administrators to create, edit, and manage user accounts and their access to the system's features and data. User Management
    • Guide
      Page with settings for Chargebackhit users to configure their preferences. Settings

Account

The account user for Chargebackhit includes separate merchants, businesses, LEs, and groups of merchants.

User

This is a user account portal that includes an email, password, access to accounts, and access to functions (user roles). Admin users can have access to any account and can add new users inside those accounts.

The followings are the roles and responsibilities that an account user may have in an admin panel for alert management:

MID

The Glossary
The number that identifies a merchant account, MID is now used as shorthand for merchant account. MID is a crucial parameter in a chargeback alert system. An MID is a unique identifier assigned to a merchant by a payment processor, and it is used to track transactions and link them to a specific merchant.

In a Chargebackhit, MID parameters identify and categorize transactions based on the merchant that processed them. This information is critical in tracking alerts and resolving chargebacks, as it helps to determine which transactions are associated with a specific merchant and which merchants are at higher risk for chargebacks.

By monitoring the MID parameters of transactions, Chargebackhit can detect patterns and anomalies that may indicate a high risk of chargebacks. This information can then be used to proactively address the issue and prevent future chargebacks from occurring.

Descriptor

A payment descriptor in Chargebackhit is a unique identifier that links a transaction to a specific store or merchant account. It is used to connect alerts or notifications of chargebacks to the correct transaction and merchant user.