To manage chargeback alerts in the Chargebackhit HUB , the following features are available:
Comprehensively monitor alert notifications from different sources and their outcomes.
View a high-level overview of data and reports on chargebacks to identify trends and anomaly monitoring and activity. Receive a fast analysis for decision-making (for specialists and top management alike).
- MIDs management
After the new MID submission, Chargebackhit receives a notification and starts the enrollment process. Tracking the activity and status of MIDs refers to monitoring and recording data on the dashboard.
- Case management
Responding to alerts in manual mode. This means that the user must review each alert and take the appropriate action.
- Support widget
Features such as real-time notifications, in-app support, and secure communication enhance the user experience and help resolve any issues efficiently.
The Chargebackhit HUB consists of:
- Header: Top fixed block always visible
- Account selection (dropdown select)
- “Support” icon
- “Help” icon
- “Profile” icon
- Subheader: Fixed section buttons of the portal
- Portal sections one-level menu
Dashboard in Chargebackhit is a graphical interface that provides an overview of key metrics and data related to chargebacks alerts, allowing merchants to quickly monitor and manage their chargeback risk Dashboard
User management in Chargebackhit refers to the functionality that allows administrators to create, edit, and manage user accounts and their access to the system's features and data User Management
Page with settings for Chargebackhit users to configure their preferences Settings
- Portal sections one-level menu
The account user for Chargebackhit includes separate merchants, businesses, LEs, and groups of merchants.
This is a user account portal that includes an email, password, access to accounts, and access to functions (user roles). Admin users can have access to any account and can add new users inside those accounts.
The followings are the roles and responsibilities that an account user may have in an admin panel for alert management:
The MID (Merchant ID) is a crucial parameter in a chargeback alert system. An MID is a unique identifier assigned to a merchant by a payment processor, and it is used to track transactions and link them to a specific merchant.
In a Chargebackhit, MID parameters identify and categorize transactions based on the merchant that processed them. This information is critical in tracking alerts and resolving chargebacks, as it helps to determine which transactions are associated with a specific merchant and which merchants are at higher risk for chargebacks.
By monitoring the MID parameters of transactions, Chargebackhit can detect patterns and anomalies that may indicate a high risk of chargebacks. This information can then be used to proactively address the issue and prevent future chargebacks from occurring.
Main parameters identifying MID:
- BIN/CAID - special parameters that are tied to MID
- Payment descriptor - the core of MID
It has variations:
- VISA BIN/CAIDs
A payment descriptor in Chargebackhit is a unique identifier that links
a transaction to a specific store or merchant account. It is used to
connect alerts or notifications of chargebacks to the correct
transaction and merchant user.