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Overview
Enhance dispute resolution with Chargebackhit though directed refunds and automations

It is crucial to address both fraud and non-fraud disputes at the pre-dispute stage to safeguard credit and debit portfolio dispute ratios. This proactive approach minimizes the impact on ratios and allows avoiding the activation of monitoring programs. Chargebackhit offers several solutions to achieve this:

  • Rapid Dispute Resolution (RDR)
    Auto-decide Visa pre-dispute cases with participating RDR issuers using a robust decision-making engine customized by merchants for real-time resolution.
  • Cardholder Dispute Resolution Network (CDRN)
    Resolve Visa and non-Visa pre-dispute cases directed by participating CDRN issuers within 72 hours through seller-directed refunds.
  • Ethoca
    Leverage this solution that facilitates communication between merchants and issuers through real-time alerts and information sharing to help resolve disputes and prevent fraud.
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Chargebackhit significantly lowers dispute ratios by resolving pre-disputes through credits. This proactive approach isn't counted against Visa's dispute ratio, offering immediate benefits, especially for merchants experiencing high dispute ratios.
Chargebackhit optimizes dispute processes and focuses on disputes with higher recovery rates. This leads to a reduction in operational requirements, streamlining the entire dispute handling process.
With Chargebackhit, pre-disputes resolved are not subject to future disputes, thus effectively eliminating the risk of over-refunding.
Chargebackhit provides improved visibility into disputes through adaptable reports, aiding in better reconciliation and management for merchants.