Rapid Dispute Resolution (RDR)
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Rapid Dispute Resolution (RDR)
Resolve disputed Visa transactions before they get escalated

In the fast-paced world of digital transactions, navigating the complexities of dispute resolution can be a daunting task for merchants. With the Resolve (RDR) feature offered by Chargebackhit, businesses can transform the approach to Visa pre-dispute cases, accessing swift and automated resolutions.

RDR allows for auto-decision of Visa pre-dispute cases with participating issuers using a robust decision engine, enabling real-time resolution without the need for manual refund processing by a merchant. RDR operates according to a predefined set of rules established by a merchant. It evaluates the attributes of each dispute against the specified response criteria. Based on this comparison, the dispute either results in a refund or proceeds to a chargeback. RDR rules can be based on a variety of factors, including:

  • Transaction amount
  • Dispute categories
  • Dispute condition codes
Other criteria include Issuer BIN, Purchase identifier, Authorization date, Transaction date, Transaction currency code.

For RDR, the only available Guide
Summarize complex Chargebackhit outcomes and responses, ensuring accurate transaction reconciliation.
outcome type
is acknowledged. This means that when dealing with RDR cases, merchants should note that their response options are limited to acknowledging the situation, as no other outcome types are applicable in these instances.