Chargebackhit utilizes technologies to transmit real-time transaction data, including product information, delivery details, and company information, aiming to reduce billing confusion and prevent friendly fraud by providing issuers and cardholders with comprehensive details and enhancing call center interactions.
Chargebackhit’s technology transmits purchase data in real-time product information, delivery details, and company information through:
- Consumer Clarity (Ethoca)
- Order Insight (Verifi)
By integrating our system, transaction data can be shared and leveraged for three specific purposes, which include enhancing call center interactions, utilizing pre-dispute compelling evidence to prevent fraudulent disputes, and pre-dispute
Guide
The new requirements change the meaning of what Visa considers compelling evidence, including the data elements that must match previous undisputed transactions, number of prior uncontested transactions, age of previous uncontested transactions, and liability for the dispute.
Compelling evidence 3.0(CE3.0)
fraud dispute deflection.
Guide
A tool that allows merchants to stop Visa chargebacks before they are initiated by the customer. Merchants integrated with OI (formerly referred to as Visa Merchant Purchase Inquiry - VMPI) can provide card issuers with the detailed company, customer, order, and product information in real-time.
Order Insight (OI)
and
Guide
Consumer Clarity (formerly referred to as Ethoca Eliminator) is a system that allows the merchant to provide details of the transaction to the issuing bank to prevent unlawful chargebacks.
Consumer Clarity (CC)
refer to the situation where the cardholder contacts their card issuer to gather information about a purchase to support a consistent Cardholder and Issuer experience.
While CE3.0 is a new rule that completely prohibits accepting fraudulent disputes by issuers if the merchant provides qualified compelling evidence.
- works through OI alerts channel
- starting April 2023