Chargebackhit sends real-time transaction details to issuers and cardholders. This includes product information, delivery details, and company information. The goal is to reduce billing misunderstandings and prevent friendly fraud. By providing more details upfront, cardholders, and call centers have interactions enhanced with clarity, which can result in issue resolution before disputes arise.

Chargebackhit’s technology transmits purchase data instantaneously, encompassing product information, delivery details, and company information through:

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  Enable merchant-issuer transaction verification with Order Insight and Consumer Clarity to prevent disputes and reduce friendly fraud. Order Insight (OI)
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  Enable merchant-issuer transaction verification with Order Insight and Consumer Clarity to prevent disputes and reduce friendly fraud. Consumer Clarity (CC)

Through the integration of system, transaction data can be shared and used for several purposes. Transaction data enhances call center interactions and allows for the use of pre-dispute compelling evidence to prevent fraudulent disputes.

Additionally, it enables the employment of pre-dispute Guide
Block fraudulent chargebacks by submitting prior undisputed transaction evidence through CE 3.0 to shift liability to issuers and cardholders. Compelling evidence 3.0 (CE 3.0) for fraud dispute deflection.

OI and CC refer to scenarios where cardholders contact their card issuers to get details about a purchase. The solutions aim to provide a consistent experience for both the cardholder and the issuer.

In contrast, CE 3.0 is a relatively new rule that completely prohibits accepting fraudulent disputes by issuers if merchants provide compelling evidence.

CE 3.0 applies to disputes involving Visa reason code 10.4. This reason code signifies instances where the cardholders claim that they either did not authorize or engage in a card-not-present transaction. The code is frequently associated with first-party or friendly fraud transactions.