Order Insight and Consumer Clarity

[ { "title":"Integration steps", "link":"https://doc.chargebackhit.com/integrate/integration_steps/", "text":"Step-by-step instructions for the technical integration of the chargeback system.", "imgSrc":"https://chargebackhit.com/wp-content/uploads/2022/09/Fraud-prevention-tool-960x320-1.png" } , { "title":"Products", "link":"https://doc.chargebackhit.com/products/", "text":"The guides section for products offers comprehensive information and resources to help merchants understand and effectively use the system to monitor and mitigate chargeback risk.", "imgSrc":"https://chargebackhit.com/wp-content/uploads/2022/09/Fraud-prevention-tool-960x320-1.png" } , { "title":"HUB", "link":"https://doc.chargebackhit.com/hub/", "text":"Chargebackhit is a centralized platform for administrators to manage and view chargeback alerts.", "imgSrc":"https://chargebackhit.com/wp-content/uploads/2022/09/Fraud-prevention-tool-960x320-1.png" } ]

Get in touch
Sign in
  1. Documentation
  2. /
  3. Products
  4. /
  5. Prevent
  6. /
  7. Order Insight and Consumer Clarity
Order Insight and Consumer Clarity
Streamline merchant-issuer transaction verification to prevent disputes

When cardholders seek information about a purchase from their card issuer, the issuer initiates the process of transaction identification and requests details. Chargebackhit validates the merchant’s enrollment in Order Insight or Consumer Clarity and assists with the information request. Through seamless communication channels, Chargebackhit ensures accurate order details are exchanged between merchants and issuers. This process helps verify transaction legitimacy and the need for disputes, offering merchants several advantages:

  • Revenue protection
  • Faster resolutions
  • Reduced operational expenses
  • Reduction in friendly fraud disputes
The process of transaction legitimacy identification unfolds as follows:

  1. Cardholders inquire about a purchase.
  2. The card issuer requests information about the transaction.
  3. Chargebackhit validates the merchant's enrollment in Order Insight or Consumer Clarity.
  4. Chargebackhit routes the request to the merchant to get the order details.
  5. The merchant retrieves order details from their database.
  6. The merchant sends the order details back via API response.
  7. Chargebackhit forwards the raw data to the issuer.
  8. The card issuer reviews the information with the cardholder to assess transaction legitimacy and dispute necessity.
Looking for help? Contact us
Stay informed with Changelog