Overview

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Overview
Enhance dispute resolution with Chargebackhit through directed refunds and automations

It is crucial to address both fraud and non-fraud disputes at the pre-dispute stage to safeguard credit and debit portfolio dispute ratios.

This proactive approach minimizes the impact on ratios and allows avoiding the activation of monitoring programs. Chargebackhit offers several solutions to achieve this:

  • Rapid Dispute Resolution (RDR)
    Auto-decide Visa pre-dispute cases with participating RDR issuers using a robust decision-making engine customized by merchants for real-time resolution.
  • Cardholder Dispute Resolution Network (CDRN)
    Resolve Visa and non-Visa pre-dispute cases directed by participating CDRN issuers within 72 hours through seller-directed refunds.
  • Ethoca
    Use this solution that enhances communication between merchants and issuers through real-time alerts and information sharing to help resolve disputes and prevent fraud.
  • PayPal
    Leverage PayPal’s pre-dispute alerts to prevent chargebacks, increase dispute visibility, and streamline resolution workflows.

Chargebackhit helps merchants lower dispute ratios, optimize dispute processes, control refunds, and gain better visibility, offering proactive resolution, streamlined operations, reduced over-refunding risk, and clearer reporting for improved management.

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